Field Service Technician: Diagnose, Repair & Own Territory

Tennant Company; New York (NY); On-site; USD 51,000 - 77,000; Full time

Benefits offered by this job

Performance incentives

Excellent benefits

Company vehicle

Cell phone & tablet

Uniforms

Specialty tools

Comprehensive training program

Job summary

Tennant Company is seeking a Field Service Technician to diagnose and repair Tennant equipment at customer sites across the United States. You will plan and organize daily routes, perform preventative maintenance, and communicate service timelines and costs to customers.

The role requires a high school diploma or equivalent, a valid driver's license, and 0–2 years of hands-on experience with mechanical and electrical systems. Training is provided and safety is emphasized.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and ability to meet Tennant Company driving policy requirements.
• 0–2 years of experience: troubleshooting and repairing mechanical and electrical systems.
• Reading and interpreting electrical schematics.
• Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter).
• Using a personal computer, MS Office Suite, and email.

Responsibilities

• Perform preventive maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support success.

Skills

Troubleshooting mechanical systems

Troubleshooting electrical systems

Reading electrical schematics

Using hand & power tools

Personal computer & MS Office

0–2 years experience

Valid driver license

Education

High school diploma or equivalent

Tools

Multimeter

Voltmeter

Diagnostic devices

Job description

Tennant Company is seeking a Field Service Technician to diagnose and repair Tennant equipment at customer sites across the United States. You will plan and organize daily routes, perform preventative maintenance, and communicate service timelines and costs to customers.

The role requires a high school diploma or equivalent, a valid driver's license, and 0–2 years of hands-on experience with mechanical and electrical systems. Training is provided and safety is emphasized.