Appliance Repair Field Technician — Baltimore Area

LG Electronics USA; Baltimore (MD); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

No-cost health benefits

401(k) with company match

Paid time off

Short-term incentives

Parental leave support

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) in the Baltimore, MD metro area. You will travel to customer sites to diagnose and repair LG appliances, TVs, and HVAC units, maintaining high service standards and professionalism.

You will handle diagnostics, paperwork, and scheduling while meeting metrics for customer satisfaction and first-time fixes. Competitive pay and benefits accompany this full-time role.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical troubleshooting

Appliance repair

Use of diagnostic tools

Driver's license

EPA certification eligible

Tools

EPA Certification

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) in the Baltimore, MD metro area. You will travel to customer sites to diagnose and repair LG appliances, TVs, and HVAC units, maintaining high service standards and professionalism.

You will handle diagnostics, paperwork, and scheduling while meeting metrics for customer satisfaction and first-time fixes. Competitive pay and benefits accompany this full-time role.