Field Service Technician – Lottery Tech (Toledo Region)

Scientific Games, LLC; Maumee (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations on-site. The role involves installation, repair, and relocation of equipment, along with training customers and performing preventive maintenance.

You will handle a range of hardware and communications equipment, with travel to various sites as needed. The position emphasizes delivering excellent customer service, diagnosing issues, and maintaining strong relationships with clients.

Qualifications

• High school diploma or equivalent required.
• Strong troubleshooting skills for hardware and software.
• Excellent customer service and communication abilities.
• Willingness to travel overnight as needed.
• Ability to lift and move components up to 50 pounds.

Responsibilities

• Provide positive customer experience using service and technical skills.
• Communicate value of services and match products to customer needs.
• Perform field repairs, installs, and relocations of company equipment with minimal supervision.
• Coordinate with data center to ensure timely service at locations.
• Record service calls, logs, and report issues to management.
• Train customers on equipment and troubleshoot over the phone when needed.

Skills

Customer service

Technical troubleshooting

MS Office

Verbal and written communication

Time management

Education

High school diploma or equivalent

Tools

MS Office

Computer hardware troubleshooting

Job description

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations on-site. The role involves installation, repair, and relocation of equipment, along with training customers and performing preventive maintenance.

You will handle a range of hardware and communications equipment, with travel to various sites as needed. The position emphasizes delivering excellent customer service, diagnosing issues, and maintaining strong relationships with clients.