Field Service Technician - Lottery Retail Tech

SCIENTIFIC GAMES; Grove City (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, removals, and preventative maintenance, and train customers on equipment and software. You will troubleshoot communication hardware and POS devices, ensure timely service, and maintain strong customer relationships.

This role requires a high school diploma, a clean driving record, and the ability to lift up to 50 pounds. Weekend/evening work and travel to sites are expected as needed.

Qualifications

• Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.

Responsibilities

• Complete assigned service calls at lottery retailer locations, including installs, removals, and preventative maintenance.
• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Perform extensive field repair functions including installs, removing terminals, communications equipment with little supervision.
• Build and maintain strong, long-lasting customer relationships.
• Troubleshoot all forms of communications within a retail location.

Skills

Background check

Clean driving record

MS Office

Troubleshooting hardware/software

Customer service

Interpersonal skills

Time management

Problem solving

Education

High school diploma or equivalency

Tools

MS Office Suite

Job description

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, removals, and preventative maintenance, and train customers on equipment and software. You will troubleshoot communication hardware and POS devices, ensure timely service, and maintain strong customer relationships.

This role requires a high school diploma, a clean driving record, and the ability to lift up to 50 pounds. Weekend/evening work and travel to sites are expected as needed.