Field Service Technician - Level 2-3

Group O; Milan (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Holidays

Tuition Reimbursement

Career Development

Job summary

Group O is seeking Field Service Technicians to service packaging equipment at client facilities in Milan, IL. You will train operators and maintenance personnel while supporting sales with materials tests and recommended machine settings.

The role requires a high school diploma or technical degree, a valid driver’s license, and passport ability. Expect full-time hours with flexible schedules, overtime, and up to 50% travel.

Qualifications

• High school diploma or technical degree required.
• Valid driver’s license with clean driving record.
• Passport or ability to obtain passport.

Responsibilities

• Perform installations, routine maintenance, and emergency repairs at client locations.
• Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
• Determine necessary parts, repairs and maintenance to resolve machine problems.
• Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
• Build positive relationships with customers, explain repairs, and teach clients proper use and care of equipment.
• Review machine documentation to plan tools, software, and resources for deployment.
• Submit accurate service reports and track stock parts usage.
• Collaborate with packaging sales representatives to test materials and optimize machine settings.

Skills

Machine hardware

CAD drawings

MS Office

Problem solving

Interpersonal skills

Communication

Time management

Independent work

Education

High School Diploma or Technical Degree

Tools

SharePoint

Outlook

Excel

Word

Job description

Field Service Technicians are the onsite face of Group O and play a vital role in ensuring the optimal performance of packaging equipment and integrated systems at our customers’ facilities. You will work on a diverse range of machinery, while delivering exceptional customer service. You’ll be responsible for training machine operators and maintenance personnel, and assisting packaging sales representatives with materials tests.

Department: Parts & Service
Employment Type: Full Time
Location: Milan, IL (120)
Reporting To: Maria Badger
Compensation: $35.00 - $45.00 / hour

Key Responsibilities

• Perform installations, routine maintenance, and emergency repairs at client locations
• Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
• Determine necessary parts, repairs and maintenance to resolve machine problems.
• Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
• Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment.
• Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources.
• Submit accurate service reports and track use of stock parts correctly.
• Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities.
• Complete OEM training as required.
• Follow all OSHA standards, machine safety documentation, client and company safety protocols.

Position Type

• Full time

Expected Hours Of Work

• Flexible hours as needed; frequent overtime and occasional weekend work.

Travel

• Up to 50% travel; open to relocation

Education/Certifications

Job Qualifications

• High School Diploma or Technical Degree
• Valid driver’s license and a clean driving record
• Valid passport or ability to obtain a passport

Experience

• Level 1: up to 2 years’ experience as a Field Service Technician or similar role.
• Level 2: up to 10 years’ experience as a Field Service Technician or similar role.
• Level 3: >10 years’ experience as a Field Service Technician in the packaging equipment industry.

Skills And Qualifications

• Strong knowledge of common machine hardware and software, electro/mechanical and pneumatic systems.
• Ability to read and interpret technical manuals, CAD drawings, parts explosions, electrical prints, wiring diagrams and control logic.
• Proficient with Microsoft Office Suite, including Word, Excel, SharePoint and Outlook.
• Excellent critical thinking and problem solving skills.
• Strong interpersonal skills to build trust, manage client expectations and frustrations, and diffuse conflict.
• Translate complex technical issues into plain English, listen actively to de-escalate stressful situations, and adapt to handle unexpected, on-site challenges.
• Comfort with non-routine environments, evolving technology, and dynamically changing scenarios.
• Basic consultative skills to educate and advise customers on solutions and options.
• Ability to work independently, manage time effectively, and prioritize tasks based on level of urgency.

Physical Requirements

• Ability to sit, stand or bend for an extended period and lift up to 50 pounds.

Training Opportunities

• Forklift & other MHE certification
• Factory certifications from leading packaging industry OEMs
• Tuition reimbursement from the PMMI Foundation for job-related training

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities