Field Service Technician

Group O; Milan (IL); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Match

Paid Time Off

10.5 Paid Holidays

Career Development

Job summary

Group O, Inc. is seeking a Field Service Technician to install, troubleshoot, and repair equipment at customer locations in Milan, IL. The role requires extensive travel, independent work, and delivering outstanding customer service.

You will diagnose mechanical, electrical, and electronic systems, document findings, and uphold safety and industry best practices. The ideal candidate will have PLC programming skills, strong technical knowledge, and the ability to interpret schematics and manuals.

Qualifications

• High school diploma and valid driver's license required.
• Proven Field Service experience.
• Ability to travel extensively and stay overnight.
• PLC programming and troubleshooting of mechanical/electrical/electronic systems.
• Strong problem-solving and communication skills.

Responsibilities

• Install, configure, and maintain equipment at customer sites.
• Diagnose and troubleshoot technical issues.
• Perform regular maintenance and repairs to minimize downtime.
• Provide clear documentation of service activities.
• Train customers on operation and maintenance.
• Identify opportunities for cost savings and efficiency.
• Stay updated with industry trends and safety protocols.
• Coordinate service and parts orders with operations.
• Travel extensively for on-site visits.

Skills

PLC programming

Mechanical knowledge

Electrical systems

Electronic systems

Reading schematics

MS Office basics

Customer service

Independent work

Education

High School Diploma

Job description

Field Service Technician

Department: Parts & Service

Employment Type: Full Time

Location: Milan, IL (120)

Reporting To: Maria Badger

Compensation: $25.00 - $45.00 / hour

Description

As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings. The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.

Key Responsibilities

Essential Functions:

• Install, configure, and maintain equipment and systems at customer sites.
• Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
• Diagnose and troubleshoot technical issues, providing timely and effective solutions.
• Perform regular maintenance and repairs, ensuring minimal downtime for clients.
• Provide clear and detailed documentation of service activities and findings.
• Train customers on proper operation and maintenance of equipment.
• Maintain an elevated level of customer satisfaction through professional and courteous communication.
• Find and support opportunities for improved performance, cost-savings, and efficiency.
• Stay updated on the latest industry trends, technologies, and best practices.
• Adhere to safety protocols and company policies at all times.

Expected hours of work:

• Work flexible hours as needed.

Travel:

• A willingness to travel extensively and overnight

Job Qualifications

Education/Certifications:

• High School Diploma
• Valid driver’s license and a clean driving record.

Experience:

• Proven experience as a Field Service Technician or similar role.

Skills and Qualifications:

• Ability to program programmable logic controllers (PLCs)
• Strong technical knowledge of mechanical, electrical, and electronic systems.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Basic user abilities in Microsoft Office Suite.
• Excellent critical thinking skills and mindfulness.
• Effective communication and people skills.
• Ability to work independently and manage time effectively.

Physical Requirements:

• Ability to sit, stand or bend for an extended period and lift to 50 pounds.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities