Senior Field Service Technician - Packaging Equipment

Group O; Milan (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Field Service Technician at a Level 2-3 for Milan, IL. This role focuses on servicing packaging equipment onsite, training operators, and supporting sales with materials tests.

The candidate will diagnose hardware, software, electro/mechanical and pneumatic systems, work independently, and maintain strong customer relationships. OSHA and safety protocols apply.

Qualifications

• High school diploma or technical degree required.
• Valid driver's license and clean driving record.
• Passport or ability to obtain passport.
• 3+ years field service experience for Level 2/3 paths; Level 3 requires >10 years in packaging equipment.
• Strong knowledge of hardware, software, electro/mechanical and pneumatic systems.
• Ability to read CAD drawings and electrical prints.
• Willingness to travel up to 50% and work non-standard hours.

Responsibilities

• Perform installations, routine maintenance, and emergency repairs at client locations.
• Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
• Determine parts, repairs, and maintenance to resolve machine problems.
• Provide timely parts quotations and service estimates with the Service Coordinator.
• Explain repairs to clients, train operators, and ensure proper use of equipment.
• Review machine documentation prior to deployment to plan tools and resources.
• Submit accurate service reports and track stock usage.

Skills

Machine hardware

Electro/mechanical systems

Reading technical manuals

Microsoft Office

Critical thinking

Interpersonal skills

Problem solving

Communication

Time management

Education

High School Diploma or Technical Degree

Tools

CAD drawings

Microsoft Office Suite

SharePoint

Outlook

Job description

Group O, Inc. is seeking a Field Service Technician at a Level 2-3 for Milan, IL. This role focuses on servicing packaging equipment onsite, training operators, and supporting sales with materials tests.

The candidate will diagnose hardware, software, electro/mechanical and pneumatic systems, work independently, and maintain strong customer relationships. OSHA and safety protocols apply.