Field Service Technician

ProMach; Texas; On-site; USD 60,000 - 80,000; Full time

Job summary

ProMach is seeking a Field Service Technician II to travel to customer facilities to install, start up, troubleshoot, repair, and maintain packaging equipment. You will act as a key technical resource and liaison, ensuring equipment operates efficiently while delivering outstanding customer service.

The role requires extensive travel within the US and occasional international travel, with strong mechanical and PLC skills and a focus on customer satisfaction.

Qualifications

• 3+ years experience in machinery repair.
• Willingness to travel extensively within the US and internationally.
• Excellent customer service skills and ability to train customer personnel.

Responsibilities

• Install, integrate, repair and troubleshoot complex machinery.
• Ensure inspection, testing, quality and operating specifications are met.
• Directs and/or oversees customer personnel during installations or servicing.
• Customize machine programs on-site to meet customer needs.
• Occasionally maintain 24-hour on-call status and provide technical support.
• Provide factory floor support when not in field service.
• Train customers on operation and service of our machinery.
• Assist customers with aftermarket parts in the field.

Skills

Mechanical knowledge

PLC programming

Windows & MS software

Travel readiness

Education

Associate degree

Tools

PLC/PC systems

Job description

A leading manufacturer of pouching and cartoning equipment provides innovative packaging solutions for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco industries. From products on grocery store shelves to consumer goods packaging, our equipment plays a key role in bringing a wide variety of products to market.

We are seeking a Field Service Technician II to join our team. In this role, you will travel to customer facilities to install, start up, troubleshoot, repair, and perform maintenance on packaging equipment. The Field Service Technician II serves as a key technical resource and acts as a liaison between customers and the organization, ensuring equipment operates efficiently while delivering exceptional customer service and support.

Travel withing the following areas:

• Northeast (PA,NJ,NY,MD)
• Midwest (TX, OK, KS, MO)
• Chicago, Milwaukee, Madison or Green Bay Area

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Qualifications

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.
• Must reside within an hour of a major airport.