Packaging Equipment Field Service Technician

Group O; Milan (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Holidays

Tuition Reimbursement

Career Development

Job summary

Group O is seeking Field Service Technicians to service packaging equipment at client facilities in Milan, IL. You will train operators and maintenance personnel while supporting sales with materials tests and recommended machine settings.

The role requires a high school diploma or technical degree, a valid driver’s license, and passport ability. Expect full-time hours with flexible schedules, overtime, and up to 50% travel.

Qualifications

• High school diploma or technical degree required.
• Valid driver’s license with clean driving record.
• Passport or ability to obtain passport.

Responsibilities

• Perform installations, routine maintenance, and emergency repairs at client locations.
• Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
• Determine necessary parts, repairs and maintenance to resolve machine problems.
• Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
• Build positive relationships with customers, explain repairs, and teach clients proper use and care of equipment.
• Review machine documentation to plan tools, software, and resources for deployment.
• Submit accurate service reports and track stock parts usage.
• Collaborate with packaging sales representatives to test materials and optimize machine settings.

Skills

Machine hardware

CAD drawings

MS Office

Problem solving

Interpersonal skills

Communication

Time management

Independent work

Education

High School Diploma or Technical Degree

Tools

SharePoint

Outlook

Excel

Word

Job description

Group O is seeking Field Service Technicians to service packaging equipment at client facilities in Milan, IL. You will train operators and maintenance personnel while supporting sales with materials tests and recommended machine settings.

The role requires a high school diploma or technical degree, a valid driver’s license, and passport ability. Expect full-time hours with flexible schedules, overtime, and up to 50% travel.