Field Service Technician - Level 2-3

Group O

Milan (IL)

On-site

USD 48,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Field Service Technician at a Level 2-3 for Milan, IL. This role focuses on servicing packaging equipment onsite, training operators, and supporting sales with materials tests.

The candidate will diagnose hardware, software, electro/mechanical and pneumatic systems, work independently, and maintain strong customer relationships. OSHA and safety protocols apply.

Qualifications

High school diploma or technical degree required.
Valid driver's license and clean driving record.
Passport or ability to obtain passport.
3+ years field service experience for Level 2/3 paths; Level 3 requires >10 years in packaging equipment.
Strong knowledge of hardware, software, electro/mechanical and pneumatic systems.
Ability to read CAD drawings and electrical prints.
Willingness to travel up to 50% and work non-standard hours.

Responsibilities

Perform installations, routine maintenance, and emergency repairs at client locations.
Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
Determine parts, repairs, and maintenance to resolve machine problems.
Provide timely parts quotations and service estimates with the Service Coordinator.
Explain repairs to clients, train operators, and ensure proper use of equipment.
Review machine documentation prior to deployment to plan tools and resources.
Submit accurate service reports and track stock usage.

Skills

Machine hardware

Electro/mechanical systems

Reading technical manuals

Microsoft Office

Critical thinking

Interpersonal skills

Problem solving

Communication

Time management

Education

High School Diploma or Technical Degree

Tools

CAD drawings

Microsoft Office Suite

SharePoint

Outlook

Job description

Field Service Technician - Level 2-3

Department: Parts & Service

Employment Type: Full Time

Location: Milan, IL (120)

Reporting To: Maria Badger

Compensation: $35.00 - $45.00 / hour

Description

Field Service Technicians are the onsite face of Group O and play a vital role in ensuring the optimal performance of packaging equipment and integrated systems at our customers’ facilities. You will work on a diverse range of machinery, while delivering exceptional customer service. You’ll be responsible for training machine operators and maintenance personnel, and assisting packaging sales representatives with materials tests.

This position requires a blend of technical expertise, critical thinking and communication skills, and the ability to work independently in various settings. The ideal candidate is a technically proficient professional with experience diagnosing and repairing hardware, software, electro/mechanical and pneumatic systems.

Key Responsibilities

Essential Functions:

Perform installations, routine maintenance, and emergency repairs at client locations
Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes.
Determine necessary parts, repairs and maintenance to resolve machine problems.
Collaborate with the Service Coordinator to provide timely parts quotations and service estimates.
Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment.
Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources.
Submit accurate service reports and track use of stock parts correctly.
Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities.
Complete OEM training as required.
Follow all OSHA standards, machine safety documentation, client and company safety protocols.

Position type:

Full time

Expected hours of work:

Flexible hours as needed; frequent overtime and occasional weekend work.

Travel:

Up to 50% travel; open to relocation

Job Qualifications

Education/Certifications:

High School Diploma or Technical Degree
Valid driver’s license and a clean driving record
Valid passport or ability to obtain a passport

Experience:

Level 1: up to 2 years’ experience as a Field Service Technician or similar role.
Level 2: up to 10 years’ experience as a Field Service Technician or similar role.
Level 3: >10 years’ experience as a Field Service Technician in the packaging equipment industry.

Skills and Qualifications:

Strong knowledge of common machine hardware and software, electro/mechanical and pneumatic systems.
Ability to read and interpret technical manuals, CAD drawings, parts explosions, electrical prints, wiring diagrams and control logic.
Proficient with Microsoft Office Suite, including Word, Excel, SharePoint and Outlook.
Excellent critical thinking and problem solving skills.
Strong interpersonal skills to build trust, manage client expectations and frustrations, and diffuse conflict.
Translate complex technical issues into plain English, listen actively to de-escalate stressful situations, and adapt to handle unexpected, on-site challenges.
Comfort with non-routine environments, evolving technology, and dynamically changing scenarios.
Basic consultative skills to educate and advise customers on solutions and options.
Ability to work independently, manage time effectively, and prioritize tasks based on level of urgency.

Physical Requirements: