Field Service Technician

Group O, Inc.; Illinois; On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Field Service Technician to install, diagnose, and repair equipment at customer sites across our Milan, IL territory. You will lead service and parts coordination, provide quotes, and ensure timely solutions while upholding top-tier customer service.

The ideal candidate will have PLC programming skills, strong mechanical/electrical knowledge, and the ability to work independently in diverse environments. Travel may be extensive, and safety compliance is required.

Qualifications

• High School Diploma and a valid driver’s license required.
• Experience as Field Service Technician or similar role preferred.
• Proven ability to diagnose and repair mechanical, electrical, and electronic systems.

Responsibilities

• Install, configure, and maintain equipment at customer sites.
• Coordinate service and parts sales, gather requirements, provide quotes, and relay orders to operations.
• Diagnose and troubleshoot issues and implement timely solutions.
• Perform regular maintenance and repairs to minimize downtime.
• Document service activities and findings clearly and completely.
• Train customers on operating and maintaining equipment.
• Maintain high customer satisfaction through professional communication.
• Identify opportunities for cost savings and performance improvements.
• Stay current with industry trends and best practices.
• Adhere to safety protocols and company policies.

Skills

PLC programming

Mechanical systems

Electrical systems

Electronic systems

Read schematics

MS Office basics

Critical thinking

Communication skills

Independent work

Education

High School Diploma

Valid driver’s license

Job description

Field Service Technician

Department: Parts & Service

Employment Type: Full Time

Location: Milan, IL (120)

Reporting To: Maria Badger

Compensation: $25.00 - $45.00 / hour

Description

As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings. The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.

Key Responsibilities

Essential Functions:

• Install, configure, and maintain equipment and systems at customer sites.
• Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
• Diagnose and troubleshoot technical issues, providing timely and effective solutions.
• Perform regular maintenance and repairs, ensuring minimal downtime for clients.
• Provide clear and detailed documentation of service activities and findings.
• Train customers on proper operation and maintenance of equipment.
• Maintain an elevated level of customer satisfaction through professional and courteous communication.
• Find and support opportunities for improved performance, cost-savings, and efficiency.
• Stay updated on the latest industry trends, technologies, and best practices.
• Adhere to safety protocols and company policies at all times.

Expected hours of work:

• Work flexible hours as needed.

Travel:

• A willingness to travel extensively and overnight

Job Qualifications

Education/Certifications:

• High School Diploma
• Valid driver’s license and a clean driving record.

Experience:

• Proven experience as a Field Service Technician or similar role.

Skills and Qualifications:

• Ability to program programmable logic controllers (PLCs)
• Strong technical knowledge of mechanical, electrical, and electronic systems.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Basic user abilities in Microsoft Office Suite.
• Excellent critical thinking skills and mindfulness.
• Effective communication and people skills.
• Ability to work independently and manage time effectively.

Physical Requirements:

• Ability to sit, stand or bend for an extended period and lift to 50 pounds.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities