Field Service Technician

Miller Resource Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Miller Resource Group seeks a skilled Field Service Technician to deliver hands-on service and training for automated packaging equipment. This remote-based role travels to customer sites within roughly one hour of a major airport and reports to the Field Service Manager.

You will diagnose mechanical and electrical issues, support installs and start-ups, and ensure equipment meets customer specs. The ideal candidate has 2–4 years in field service, strong PLC/HMI troubleshooting, and excellent

Qualifications

• 2–4 years of field service experience
• Strong mechanical and electrical troubleshooting skills
• Experience with Rockwell PLCs/HMIs
• Fanuc robot experience desirable
• Excellent verbal and written communication skills

Responsibilities

• Direct and assist customer personnel in installation, start-up, and training of machines and systems
• Provide technical service support when equipment is not performing properly
• Provide updates to Engineering on changes made in the field
• Participate in final equipment checkout prior to shipment
• Troubleshoot mechanical and electrical systems in the field
• Work with PLC and HMI programs and edits as needed
• Support setup and operation of packaging automation equipment
• Represent the organization professionally with customers

Skills

Field service experience

Troubleshooting

Customer training

Strong communication

Independent work

Team collaboration

Tools

Rockwell PLCs

Rockwell HMIs

Fanuc robotics

Job description

We are seeking a talented Field Service Technician to provide professional service and training support for automated packaging equipment and systems. This position provides an opportunity to work directly with customers, troubleshoot complex mechanical and electrical issues, support equipment installations and start-ups, and help ensure equipment performs to customer requirements.

The position can be based remotely within approximately one hour of a major airport and reports to the Field Service Manager.

Key Responsibilities

• Direct and assist customer personnel in the installation, start-up, and training of machines and systems.
• Provide technical service support to customers when equipment is not performing properly.
• Provide Engineering with accurate updates on changes made to machines in the field.
• Participate in final equipment checkout to help ensure machines are ready for shipment.
• Troubleshoot mechanical and electrical systems in the field.
• Work with PLC and HMI programs and make appropriate edits or changes when needed.
• Support setup and operation of case packing, shrink wrapping, robotic, and related automation equipment.
• Represent the organization professionally while working directly with customers.

Qualifications & Technical Skills

• Strong mechanical and electrical assembly and troubleshooting skills.
• Ability to work online with Rockwell PLCs and HMIs and navigate and make edits or changes to PLC and HMI programs.
• Fanuc robot experience and certification are highly desirable.
• Approximately 2–4 years of relevant field service experience is preferred.
• Strong verbal and written communication skills.
• Ability to educate and train customers in equipment setup, operation, and troubleshooting.
• Strong organizational and planning skills.
• Ability to work independently while also contributing effectively as part of a team.
• Comfort working in a fast-paced production and customer-facing environment.

What Makes This Opportunity Stand Out

• Remote-based field service position with travel to customer locations.
• Hands-on exposure to industrial automation, packaging machinery, PLCs, HMIs, and robotics.
• Opportunity to solve complex technical problems and work directly with customers.
• Variety in day-to-day work through installation, commissioning, troubleshooting, service, and training.
• Opportunity to continue developing advanced automation and field service skills.
• Career growth opportunities within a growing global organization.

Ideal Candidate

The ideal candidate is a technically strong Field Service Technician who enjoys hands-on troubleshooting, customer interaction, and working with automated machinery. Someone who can diagnose problems independently, communicate solutions clearly, and remain organized while traveling between customer sites will be well positioned for success in this role.

Work Environment

This is a customer-facing field service position with regular travel to customer locations. The role requires the ability to work independently in the field while maintaining strong communication with engineering, service leadership, customers, and internal teams.

Equal Opportunity

The employer is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities to participate in the application and employment process.