Field Service Technician – Large/Small Format Printing (Seattle)

ARC Document Solutions; Seattle (WA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) plan

Training & development

Job summary

ARC Document Solutions in Seattle is seeking a Field Service Technician to repair, install, and maintain large and small format machines at customer sites and ARC offices.

You will diagnose issues, service Oce, Canon, HP and Xerox equipment, and document calls in Fleet Manager while traveling within the Greater Seattle area. Excellent communication and problem-solving skills are essential for proactive customer support.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 1-2 years of related field experience in technical managed print services/facilities.
• Prior experience with Oce, Canon, HP and Xerox equipment preferred but not required.
• Copiers/plotters repair experience preferred.
• Technical certifications are a plus.
• Ability to travel within the Greater Seattle area.
• Strong written and verbal communication skills.
• Proficiency in Adobe and Microsoft Office tools.
• Ability to lift, push, and/or pull up to 50 pounds.

Responsibilities

• Assemble and install large and small format machines and accessories.
• Diagnose, repair, and maintain hardware and software per manufacturer specs.
• Record service calls and materials used in Fleet Manager.
• Schedule and prioritize field service calls with Service Manager/Dispatch.
• Assist with customer installations and removals for FM/MPS.
• Perform site surveys during customer visits.
• Monitor inventory to prevent service interruptions.
• Prepare operational reports for accuracy and efficiency.
• Travel to customer locations for installation and maintenance.
• Respond to emergency service requests with repairs or solutions.
• Maintain and improve departmental processes and knowledge base.
• Pursue training and re-certification opportunities.
• Build relationships with customers and vendors and communicate proactively.

Skills

Field service

Troubleshooting

Communication

Problem solving

Adaptability

Education

High school diploma

Associate's degree preferred

Tools

Adobe

Microsoft Office

Job description

ARC Document Solutions in Seattle is seeking a Field Service Technician to repair, install, and maintain large and small format machines at customer sites and ARC offices.

You will diagnose issues, service Oce, Canon, HP and Xerox equipment, and document calls in Fleet Manager while traveling within the Greater Seattle area. Excellent communication and problem-solving skills are essential for proactive customer support.