Service Technician at ARC Document Solutions, LLC Columbia, MD

ARC Document Solutions, LLC; Columbia (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full health, dental, vision, and life insurance

401-K plan with company matching

Employee stock purchase plan

Excellent company support and culture

Job summary

ARC Document Solutions, LLC, located in Columbia, MD, is looking for a dedicated Service Technician to provide technical repair and maintenance for printers and copiers. The ideal candidate should have 3-5 years experience in managed print services and be proficient in problem-solving and customer service.

This role involves assembling machines, diagnosing and repairing issues, and maintaining clear communication with clients. We offer comprehensive benefits including health insurance and a 401-K plan.

Qualifications

• 3-5 years of experience in managed print services or technical support.
• Ability to travel to customer locations in Alabama and Georgia.
• Capacity to lift up to 100 pounds.

Responsibilities

• Assemble and install small and large format machines.
• Accurately diagnose and repair hardware and software.
• Record and report service calls and inventory levels.

Skills

Technical repair and maintenance

Problem solving

Communication skills

Microsoft Office proficiency

Customer service

Education

High School diploma or Associate’s degree preferred

Job description

Service Technician, ARC Document Solutions, LLC

Columbia, MD.

Description

We are looking for a field service technician of printers and copiers who supports and understands Managed Print Services at clients' print production facilities. Specific solutions that the right individual brings to the table include the ability to identify, recommend, and implement effective technical repair and maintenance solutions for ARC customers. The right person will execute field technical repair and maintenance on small and large format machines to ensure efficient services and solutions at our customers' sites in Montgomery and Mobile, AL, as well as in Columbus, Dothan and Macon, GA. The Field Service Technician may also handle other administrative and technical support tasks.

Responsibilities

• Assemble and install large and small format machines
• Accurately diagnose, repair and maintain small and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturers published electrical and mechanical specifications
• Record service calls including materials and resolutions in the Fleet Manager system
• Assist and participate in new Facilities Management/MPS customer installs and removals to ensure accuracy and efficiency
• Participate in customer site visits and meetings with the customer to complete accurate site surveys
• Report inventory levels to ensure unnecessary interruptions in services are avoided
• Prepare and maintain operational reports to ensure accuracy and efficiency
• Travel to customer locations to install, maintain and/or remove large and small format equipment
• Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs and/or recommending solutions
• Maintain established departmental processes; recommend procedural or policy changes to improve operations, such as supply changes or the disposal of machines
• Continuously update job knowledge by completing required training and re-certification; participate in educational opportunities
• Build and foster sound relationships with internal and external customers and vendors
• Provide customers with clear proactive information on service issues

Qualifications

• High School diploma, but an Associate’s degree is preferred
• 3-5 years of related field and technical managed print services/facilities experience, including experience installing, maintaining, removing and placement of large and small format machines in customer locations
• Ability to travel to customer locations in AL and GA
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook, and PowerPoint
• Ability to lift, push and/or pull up to 100 pounds

What We Offer

• Excellent company support and resources
• Excellent company reputation because we consistently receive 5-star customer reviews
• Comprehensive employee benefits that include full health, dental, vision and life insurance as well as a 401-K plan with company matching
• Employee stock purchase plan allowing you to buy ARC stock on the NYSE at 15% below street value
• A management team that supports you and wants to see you be successful
• Culture of caring for our employees

Recruitment Agency Disclosure

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.