Field Service Technician

ARC Document Solutions; Seattle (WA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) plan

Training & development

Job summary

ARC Document Solutions in Seattle is seeking a Field Service Technician to repair, install, and maintain large and small format machines at customer sites and ARC offices.

You will diagnose issues, service Oce, Canon, HP and Xerox equipment, and document calls in Fleet Manager while traveling within the Greater Seattle area. Excellent communication and problem-solving skills are essential for proactive customer support.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 1-2 years of related field experience in technical managed print services/facilities.
• Prior experience with Oce, Canon, HP and Xerox equipment preferred but not required.
• Copiers/plotters repair experience preferred.
• Technical certifications are a plus.
• Ability to travel within the Greater Seattle area.
• Strong written and verbal communication skills.
• Proficiency in Adobe and Microsoft Office tools.
• Ability to lift, push, and/or pull up to 50 pounds.

Responsibilities

• Assemble and install large and small format machines and accessories.
• Diagnose, repair, and maintain hardware and software per manufacturer specs.
• Record service calls and materials used in Fleet Manager.
• Schedule and prioritize field service calls with Service Manager/Dispatch.
• Assist with customer installations and removals for FM/MPS.
• Perform site surveys during customer visits.
• Monitor inventory to prevent service interruptions.
• Prepare operational reports for accuracy and efficiency.
• Travel to customer locations for installation and maintenance.
• Respond to emergency service requests with repairs or solutions.
• Maintain and improve departmental processes and knowledge base.
• Pursue training and re-certification opportunities.
• Build relationships with customers and vendors and communicate proactively.

Skills

Field service

Troubleshooting

Communication

Problem solving

Adaptability

Education

High school diploma

Associate's degree preferred

Tools

Adobe

Microsoft Office

Job description

We are looking for aField Service Technicianto perform repairs and maintenance on large and small format machines (Oce, Canon, HP and Xerox), ensuring efficient service and solutions at customer sites and within our ARC offices in Seattle, Washington.

To catch a glimpse of Life at ARC: A View from the Inside, visit our careers page to learn why employees enjoy working here: www.e-arc.com/careers.

About ARC Document Solutions

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world’s most renowned brands.

Work Hours: 8:00 AM - 5:00 PM
Pay Rate: $25.00 - $26.00/hour

What You’ll Do:

• Assemble and install large and small format machines, including all accessories and associated software, ensuring full operational readiness
• Accurately diagnose, repair, and maintain large and small format hardware and software, ensuring optimal operating conditions based on manufacturer specifications
• Record service calls, including materials used and resolutions, in the Fleet Manager system
• Coordinate with the Service Manager and Service Dispatch to schedule and prioritize daily field service calls
• Assist with and participate in new Facilities Management/MPS customer installations and removals to ensure accuracy and efficiency
• Participate in customer site visits and meetings to complete accurate site surveys
• Monitor and report inventory levels to prevent service interruptions
• Prepare and maintain operational reports to ensure accuracy and efficiency
• Travel to customer locations to install, maintain, and/or remove large and small format equipment
• Respond to emergency service requests by diagnosing issues, completing repairs, and/or recommending solutions
• Maintain established departmental processes and recommend improvements (e.g., supply changes or equipment disposal)
• Continuously update job knowledge through training, re-certification, and educational opportunities
• Build and maintain strong relationships with internal and external customers and vendors
• Provide customers with clear, proactive communication regarding service issues

What We’re Looking For:

• High school diploma required; Associate’s degree preferred
• 1-2 years of related field experience in technical managed print services/facilities, including installing, maintaining, and removing large and small format machines at customer sites. Prior experience with Oce, Canon, HP and Xerox equipment preferred but not required
• Copier/plotter repair experience preferred
• Relevant technical certifications are a plus
• Ability to travel within the Greater Seattle area
• Strong written and verbal communication skills, including interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Proficiency in Adobe and Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
• Ability to lift, push, and/or pull up to 50 pounds

What We Offer:

• Excellent company support, resources and hands on training
• Strong company reputation, consistently earning 5-star customer reviews
• Comprehensive benefits package including health, dental, vision, and life insurance
• 401(k) plan with company match
• Supportive management team focused on your success
• A culture that values and cares for employees

Join ARC Document Solutions and be part of a team that's redefining the future of digital printing and document management.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.