Field Service Technician: Large/Small Format Printers (MPS)

ARC Document Solutions, LLC; Columbia (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full health, dental, vision, and life insurance

401-K plan with company matching

Employee stock purchase plan

Excellent company support and culture

Job summary

ARC Document Solutions, LLC, located in Columbia, MD, is looking for a dedicated Service Technician to provide technical repair and maintenance for printers and copiers. The ideal candidate should have 3-5 years experience in managed print services and be proficient in problem-solving and customer service.

This role involves assembling machines, diagnosing and repairing issues, and maintaining clear communication with clients. We offer comprehensive benefits including health insurance and a 401-K plan.

Qualifications

• 3-5 years of experience in managed print services or technical support.
• Ability to travel to customer locations in Alabama and Georgia.
• Capacity to lift up to 100 pounds.

Responsibilities

• Assemble and install small and large format machines.
• Accurately diagnose and repair hardware and software.
• Record and report service calls and inventory levels.

Skills

Technical repair and maintenance

Problem solving

Communication skills

Microsoft Office proficiency

Customer service

Education

High School diploma or Associate’s degree preferred

Job description

ARC Document Solutions, LLC, located in Columbia, MD, is looking for a dedicated Service Technician to provide technical repair and maintenance for printers and copiers. The ideal candidate should have 3-5 years experience in managed print services and be proficient in problem-solving and customer service.

This role involves assembling machines, diagnosing and repairing issues, and maintaining clear communication with clients. We offer comprehensive benefits including health insurance and a 401-K plan.