Field Service Technician: Installations & Customer Support

Socket.dev; Maryland; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with employer match

Vacation and paid time off

Job summary

Lippert is seeking a service technician to perform on-site service and installations at customer facilities. You will analyze work orders, plan daily travel, investigate complaints, conduct tests, and resolve issues while maintaining customer rapport and documenting actions.

The role emphasizes maintaining equipment, troubleshooting, and upholding confidentiality, with opportunities for career development and mentoring within a dynamic manufacturing environment.

Qualifications

• High school diploma and/or related associates degree.
• One to three years related experience and/or training.
• Ability to read and interpret documents.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

Skills

Customer focus

Electronics troubleshooting

Analyzing information

Judgment

Equipment maintenance

Reporting skills

Confidentiality

Quality focus

Results driven

Supply management

Time management

Organizational skills

Education

High school diploma or related associates degree

Job description

Lippert is seeking a service technician to perform on-site service and installations at customer facilities. You will analyze work orders, plan daily travel, investigate complaints, conduct tests, and resolve issues while maintaining customer rapport and documenting actions.

The role emphasizes maintaining equipment, troubleshooting, and upholding confidentiality, with opportunities for career development and mentoring within a dynamic manufacturing environment.