Field Service Technician: Install, Troubleshoot & Grow

Knology Of Florida; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Broadband discounts for service area

Company-provided tools and uniforms

Career growth opportunities

Job summary

WOW! is seeking a Field Service Technician to install, maintain, and troubleshoot internet, phone, and video services in customer homes and neighborhoods. You’ll educate customers, handle outages, and ensure a reliable experience while working in the field with company vehicles and tools.

The role requires strong customer service, problem-solving ability, and a flexible schedule including evenings and weekends. Safety standards and professional uniforms are provided.

Qualifications

• Strong customer service and communication skills.
• Ability to explain technical information in an easy‑to‑understand way.
• Flexible schedule including evenings, weekends, and on‑call shifts.

Responsibilities

• Complete new installations, reconnections, upgrades, downgrades, and service changes.
• Install and relocate outlets, modems, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to the network tap.
• Test, maintain, and repair coaxial cable and related components.
• Perform network troubleshooting and speed tests.
• Educate customers on proper use of equipment and services.

Skills

Customer service

Communication

Independent work

Hand tools

Testing equipment

Record keeping

On-call availability

Valid driver’s license

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Job description

WOW! is seeking a Field Service Technician to install, maintain, and troubleshoot internet, phone, and video services in customer homes and neighborhoods. You’ll educate customers, handle outages, and ensure a reliable experience while working in the field with company vehicles and tools.

The role requires strong customer service, problem-solving ability, and a flexible schedule including evenings and weekends. Safety standards and professional uniforms are provided.