Field Service Tech: Install, Troubleshoot & Connect

WOW!; Madison Heights (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

PTO

Paid holidays

Tuition reimbursement

Broadband discounts

Tools provided

Uniforms

Career growth

Job summary

WOW! is hiring a Field Service Technician to install, troubleshoot, and support WOW!'s internet, phone, and video services in customer homes and small businesses.

You will educate customers, perform installations, relocations, upgrades, and service changes in assigned neighborhoods, and maintain accurate work orders. You should be comfortable using hand tools and testing equipment, work independently outdoors and indoors, and meet physical requirements.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Comfort using hand tools and testing equipment.
• Valid driver’s license and good driving record.

Responsibilities

• Install, maintain, and troubleshoot WOW! services in customer homes.
• Install and relocate outlets, modems, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to the network tap.
• Test signal levels, performance, and diagnose degradations.
• Educate customers on how to use equipment and services.
• Complete work orders and service records.
• Follow safety standards and maintain tools and vehicle.
• Assist other employees as needed.

Skills

Customer service

Communication

Independence

Hand tools

Testing equipment

Mobile apps

Driver’s license

Job description

WOW! is hiring a Field Service Technician to install, troubleshoot, and support WOW!'s internet, phone, and video services in customer homes and small businesses.

You will educate customers, perform installations, relocations, upgrades, and service changes in assigned neighborhoods, and maintain accurate work orders. You should be comfortable using hand tools and testing equipment, work independently outdoors and indoors, and meet physical requirements.