Field Service Technician: Install, Troubleshoot & Educate

WOW!; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Performance bonuses

Benefits package

401(k) with match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Company-provided tools & uniforms

Career growth opportunities

Job summary

WOW! is seeking a Field Service Technician in New York to install, maintain, and troubleshoot internet, phone, and video services. This role requires hands-on work in customers’ homes and neighborhoods, with emphasis on problem solving, independence, and reliable service delivery.

You will install outlets and equipment, perform tests, educate customers, and ensure service quality while following safety standards. Opportunities for growth and company support are highlighted.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and manage priorities.
• Valid driver's license and clean driving record.
• Experience with signal testing equipment is helpful.

Responsibilities

• Install, maintain, and troubleshoot WOW! services.
• Install outlets, modems, wiring, and related equipment.
• Perform network troubleshooting and tests.
• Educate customers on equipment use.
• Document service visits and maintain logs.

Skills

Customer service

Communication

Independent work

Time management

Driving

Tools

Hand tools

Testing equipment

Spectrum analyzers

Job description

WOW! is seeking a Field Service Technician in New York to install, maintain, and troubleshoot internet, phone, and video services. This role requires hands-on work in customers’ homes and neighborhoods, with emphasis on problem solving, independence, and reliable service delivery.

You will install outlets and equipment, perform tests, educate customers, and ensure service quality while following safety standards. Opportunities for growth and company support are highlighted.