Field Service Technician — Competitive Pay & Growth

WOW!; Montgomery (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Broadband discounts for employees in a

Tools and uniforms provided

Career growth opportunities

Job summary

WOW! is hiring a Field Service Technician to install, troubleshoot, and maintain WOW! internet, phone, and video services in customer homes and neighborhoods. You will educate customers, handle service changes, and ensure a high-quality experience while adhering to safety standards.

The role requires independence, a valid driver’s license, and the ability to work evenings, weekends, and on-call shifts. A customer-focused mindset and strong problem-solving skills are essential.

Qualifications

• Experience using testing equipment is helpful.
• Ability to read maps and navigate service areas.
• Able to explain technical information in an easy-to-understand way.
• Strong customer service and communication skills.

Responsibilities

• Install, maintain, and troubleshoot WOW! internet, phone, and video services in assigned neighborhoods.
• Complete installations, reconnections, upgrades, downgrades, and service changes.
• Install and relocate outlets, modems, converters, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to the network tap.
• Test and repair coaxial cable and related components.
• Educate customers on proper use of equipment and services.
• Maintain safety and security of systems and sites.
• Complete work orders, logs, and reports.
• Operate company vehicle according to standards.

Skills

Customer service

Communication

Independence

Problem solving

Time management

Reading maps

Documentation

Tools

Testing equipment

Hand tools

Signal level meters

Spectrum analyzers

Job description

WOW! is hiring a Field Service Technician to install, troubleshoot, and maintain WOW! internet, phone, and video services in customer homes and neighborhoods. You will educate customers, handle service changes, and ensure a high-quality experience while adhering to safety standards.

The role requires independence, a valid driver’s license, and the ability to work evenings, weekends, and on-call shifts. A customer-focused mindset and strong problem-solving skills are essential.