Field Service Technician: Install, Troubleshoot & Educate

WOW!; Livonia (MI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Tools and uniforms provided

Career growth opportunities

Job summary

WOW! is hiring a Field Service Technician to install and troubleshoot internet, phone, and video services in customers’ homes. You’ll perform installations, upgrades, and relocations, and troubleshoot end-to-end from customer equipment to the network tap.

You will educate customers on device usage, ensure service quality, and maintain logs and plans. A valid driver’s license and willingness to work flexible hours are required for field-driven responsibilities.

Qualifications

• Customer service experience and ability to explain technical concepts clearly.
• Ability to work independently and manage priorities.
• Comfort using hand tools and testing equipment.
• Valid driver’s license and clean driving record.
• Ability to read maps and navigate service areas.

Responsibilities

• As a Field Service Technician, install, maintain, and troubleshoot WOW! services in assigned neighborhoods.
• Complete installations, reconnections, upgrades, downgrades, and service changes.
• Install/relocate outlets, modems, converters, wiring, and related hardware.
• Troubleshoot service issues from customer equipment to the network tap.
• Test and verify signal levels, quality, and performance; perform basic network tests.
• Educate customers on equipment usage and services; maintain service records.

Skills

Customer service

Problem solving

Communication

Independent work

Driving

Technical troubleshooting

Reading maps

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Testing equipment

Job description

WOW! is hiring a Field Service Technician to install and troubleshoot internet, phone, and video services in customers’ homes. You’ll perform installations, upgrades, and relocations, and troubleshoot end-to-end from customer equipment to the network tap.

You will educate customers on device usage, ensure service quality, and maintain logs and plans. A valid driver’s license and willingness to work flexible hours are required for field-driven responsibilities.