Field Service Technician: Install, Troubleshoot & Educate

WOW! Internet Cable and Phone; Florida; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Performance bonuses

Medical benefits

401(k) match

PTO & holidays

Tuition reimbursement

Broadband discounts

Tools & uniforms

Career growth

Job summary

Wow! Internet Cable and Phone is seeking a Field Service Technician in Florida. The role involves installing, maintaining, and troubleshooting WOW!

internet, phone, and video services in customers' homes and businesses. You will educate customers, document service events, and ensure a reliable user experience. The position requires independent problem solving, drive-time availability, and the use of testing tools.

Qualifications

• Customer service and communication skills are essential.
• Ability to explain technical information clearly to customers.
• Able to work independently and manage priorities.
• Willing to work flexible hours, including evenings and weekends.
• Valid driver's license with clean driving record.
• Experience using field testing tools is helpful.
• Able to read maps and navigate service areas.
• Physical ability to lift up to 90 pounds and climb ladders.

Responsibilities

• Install, maintain, and troubleshoot WOW! services in assigned neighborhoods.
• Install and relocate outlets, modems, wiring, and related equipment.
• Troubleshoot issues from customer premises to the network tap.
• Test network performance with ping and speed tests.
• Educate customers on equipment use and service features.
• Complete service records and reports.

Skills

Customer service

Communication skills

Independent worker

Problem solving

Reading maps

Driving

Record keeping

Tools proficiency

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Job description

Wow! Internet Cable and Phone is seeking a Field Service Technician in Florida. The role involves installing, maintaining, and troubleshooting WOW!

internet, phone, and video services in customers' homes and businesses. You will educate customers, document service events, and ensure a reliable user experience. The position requires independent problem solving, drive-time availability, and the use of testing tools.