Field Service Technician – Broadband Installations & Support

WOW! Internet Cable and Phone; Madison Heights (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

401k+match

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! Internet Cable and Phone is hiring a Field Service Technician in Michigan. You will perform installations, upgrades and repairs for phone, internet and video services, service outlets, and test signal quality while communicating clearly with customers.

A strong safety mindset and reliable vehicle are essential. Join a fast-paced field team that values hands-on problem solving, punctuality and professional conduct, with benefits including health coverage, 401(k) matching and tuition

Qualifications

• Ability to explain technical information to a non-technical audience.
• Ability to work independently and manage time effectively.
• Valid driver's license and good driving record.

Responsibilities

• Perform new connects, reconnects, upgrades, downgrades and service changes for phone, internet, or video.
• Install/relocate outlets and customer equipment; configure converters and modems.
• Install interior and exterior wiring; connect peripherals and test equipment.
• Monitor, troubleshoot, and repair system faults from tap to customer device.
• Maintain records, logs, reports, and work orders with accuracy.
• Provide excellent customer service and professional appearance at all times.

Skills

Customer interaction

Independent work

Reading maps

Measuring with tape

Test equipment handling

Tools

Signal Level Meter

Volt-Ohm Meter

Job description

WOW! Internet Cable and Phone is hiring a Field Service Technician in Michigan. You will perform installations, upgrades and repairs for phone, internet and video services, service outlets, and test signal quality while communicating clearly with customers.

A strong safety mindset and reliable vehicle are essential. Join a fast-paced field team that values hands-on problem solving, punctuality and professional conduct, with benefits including health coverage, 401(k) matching and tuition