Field Technician I

Colen Built Development, LLC; Ocala (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Colen Built Development, LLC is seeking a Field Technician I to install, maintain and troubleshoot telecommunications and internet services for residential customers in Ocala, FL. The role requires reading and following work orders, maintaining inventory, and ensuring safe vehicle operation.

The candidate should have 2+ years in field technician work and solid English communication skills, with a valid Florida driver's license, and a commitment to customer service and safety standards.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of field technician experience preferred.
• 2+ years of wired and/or wireless internet experience preferred.
• Must be able to read, write and understand English.

Responsibilities

• Installs, maintains, repairs, and provides supervision of telecommunications lines for residential customers.
• Performs installation, maintenance and troubleshooting of high‑speed internet and voice networks.
• Reviews work orders to ensure services requested are completed.
• Maintains equipment inventory and ensures materials are on hand for installations.
• Operates company vehicles safely and communicates with customers to document work orders.

Skills

English proficiency

Attention to detail

Interpersonal skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.ResponsibilitiesInstalls, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customersPerforms installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipmentResponsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipmentSupports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processesPerforms installation and maintenance on all telecommunication networksContributes to best client service and supports them during field visitsReviews work order requests to ensure services requested are completedResponsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduledUtilizes various electronic testing devicesLocates, identifies and marks buried infrastructure cablesConfigures and sets up of residential wireless access points and irrigation timersActivates Smart Home components and various other wireless devicesEnsures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenancePerforms maintenance and repair on outside plant facilitiesUses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)Assists other technical personnel in the performance of their duties when requestedResponsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional imageCommunicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentationMaintains professional conduct with all customers and the general public at all timesPerforms all duties in adherence to OTOW standardsStrives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practicesMaintains a positive and professional demeanor toward all residents, visitors and co-workersPerforms other duties as assignedEducation and Experience:High School Diploma or equivalent required2+ years of field technician experience preferred2+ years of wired and/or wireless internet experience preferredSkills and Knowledge:Must be able to read, write and understand English and have exceptional verbal and written communication skillsMust have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasksKnowledge of advanced technological products available to consumersAbility to diagnose the nature of a problem and troubleshoot to correct itPersonal Attributes:Strong interpersonal skillsInquisitive, detail-oriented with strong technological and analytical skillsHonesty and integritySelf-motivated with a strong work ethicContinuous learnerCommitment to diversity, equity and inclusionCertifications and LicensesA valid Florida Drivers License with acceptable driving history is required