Field Service Technician: Install, Troubleshoot & Connect

Knology Of Central Florida; Saint Petersburg (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

New starting pay: $21.50–$26.50/hour

Performance bonuses

Medical, dental, vision

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Broadband discounts for service area

Company-provided tools and uniforms

Career growth opportunities

Job summary

WOW! is seeking a Field Service Technician in Florida to install and troubleshoot internet, TV, and phone services for residential customers. You’ll work in the field, educate customers, and ensure a reliable customer experience, with opportunities for growth.

The role requires strong communication, problem-solving abilities and a valid driver’s license. New starting pay ranges from 21.50 to 26.50 per hour, with performance bonuses, comprehensive benefits, 401(k), paid time off, tuition

Qualifications

• Strong customer service and communication abilities.
• Ability to explain technical information clearly to customers.
• Comfort working independently in field environments.
• Willingness to use hand tools and testing equipment.

Responsibilities

• Complete new installations, reconnections, upgrades, downgrades, and service changes.
• Install and relocate outlets, modems, converters, wiring and related equipment.
• Troubleshoot service issues from customer equipment to network tap.
• Test, maintain and repair coaxial cables and related components.
• Educate customers on using equipment and services.
• Maintain tools, equipment, inventory and company vehicle.

Skills

Customer service

Communication skills

Independent work

Hand tools

Map reading

Valid driver’s license

Technical troubleshooting

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Job description

WOW! is seeking a Field Service Technician in Florida to install and troubleshoot internet, TV, and phone services for residential customers. You’ll work in the field, educate customers, and ensure a reliable customer experience, with opportunities for growth.

The role requires strong communication, problem-solving abilities and a valid driver’s license. New starting pay ranges from 21.50 to 26.50 per hour, with performance bonuses, comprehensive benefits, 401(k), paid time off, tuition