Field Service Technician: Industrial Tech & Training

Atlas Copco North America LLC; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Atlas Copco North America LLC is seeking an Onsite Service Technician to support customer sites in Memphis, TN or Olive Branch, MS. You will install, configure, troubleshoot, and maintain Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, while delivering training and maintaining safety standards.

The role requires strong problem-solving, independent work, and willingness to travel across the U.S. and Canada, with occasional trips to Mexico.

Qualifications

• STEM degree or equivalent experience in a technical, manufacturing, or software-related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Strong technical skills configuring low-code applications and implementing Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problemsolving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.

Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

Skills

Troubleshooting

Software configuration

Field service

Low-code configuration

Customer training

Education

STEM degree or equivalent experience in a technical, manufacturing, or software-related field

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Atlas Copco North America LLC is seeking an Onsite Service Technician to support customer sites in Memphis, TN or Olive Branch, MS. You will install, configure, troubleshoot, and maintain Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, while delivering training and maintaining safety standards.

The role requires strong problem-solving, independent work, and willingness to travel across the U.S. and Canada, with occasional trips to Mexico.