Field Service Engineer: Hands-On, Onsite Training & Travel

Chicago Pneumatic Tool Company LLC; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Chicago Pneumatic Tool Company LLC is seeking a Field Service Engineer to support customers onsite in Memphis, TN or Olive Branch, MS, with frequent travel across the U.S. and Canada.

You will install, troubleshoot, and train users on Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, delivering hands-on solutions in industrial settings. The role emphasizes independent problem-solving, strong communication, and proper documentation, with a focus on safety, quality standards,

Qualifications

• STEM degree or equivalent experience in a technical, manufacturing, or software-related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Strong technical skills in configuring low-code applications and implementing Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem-solving abilities with diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to train customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field-based environments.
• Flexibility to travel frequently across the U.S. and Canada (occasional travel to Mexico).

Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

Skills

Problem solving

Independent work

Customer service

Time management

Field troubleshooting

Education

STEM degree or equivalent experience

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Chicago Pneumatic Tool Company LLC is seeking a Field Service Engineer to support customers onsite in Memphis, TN or Olive Branch, MS, with frequent travel across the U.S. and Canada.

You will install, troubleshoot, and train users on Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, delivering hands-on solutions in industrial settings. The role emphasizes independent problem-solving, strong communication, and proper documentation, with a focus on safety, quality standards,