Field Service Technician – Industrial Packaging & Automation

Federal MFG LLC.; Maryland City (MD); A distancia; USD 51.000 - 69.000; Jornada completa

Descripción de la vacante

Matrix Packaging Machinery is seeking a skilled Field Service Technician to install, service, and optimize packaging equipment for customers across the US. You will troubleshoot, program, and support PLC/PC systems, travel extensively, and work with customers on site.

The role emphasizes strong customer service, training, and on-site customization, with a compensation package including medical, dental, life insurance, and retirement benefits.

Responsabilidades

• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.
• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Willingness to travel a minimum of 75%.

Descripción del empleo

Matrix Packaging Machinery is seeking a skilled Field Service Technician to install, service, and optimize packaging equipment for customers across the US. You will troubleshoot, program, and support PLC/PC systems, travel extensively, and work with customers on site.

The role emphasizes strong customer service, training, and on-site customization, with a compensation package including medical, dental, life insurance, and retirement benefits.