Field Service Technician II: Windows & Doors Expert

PGT Industries; Florida; Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

MITER Brands is seeking a Field Service Technician II to diagnose and repair window and door products at residential and small commercial sites across the Southeast. You will independently handle service calls, perform adjustments and replacements, and document outcomes via mobile devices.

The role requires hands-on experience, strong problem-solving, and a customer-focused mindset. The position includes paid training and a route-based schedule with overtime as needed in Pensacola, FL area.

Qualifications

• Minimum of 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.

Responsibilities

• Represent MITER Brands professionally during all customer interactions.
• Communicate with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend corrective actions.
• Safely operate hand tools and power tools.
• Document service calls, observations, repairs, and outcomes using mobile devices.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

Skills

Windows & doors repair

Field service

Troubleshooting

Customer service

Hand tools

Power tools

Mobile reporting

Driver's license

Tools

Outlook

Windows apps

Service software

Job description

MITER Brands is seeking a Field Service Technician II to diagnose and repair window and door products at residential and small commercial sites across the Southeast. You will independently handle service calls, perform adjustments and replacements, and document outcomes via mobile devices.

The role requires hands-on experience, strong problem-solving, and a customer-focused mindset. The position includes paid training and a route-based schedule with overtime as needed in Pensacola, FL area.