Field Service Pro: Windows & Doors Repair

MITER Brands; Simi Valley (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition Reimbursement Program

Life Insurance

Disability Insurance

Job summary

MITER Brands is seeking a skilled Field Service Technician in Simi Valley, CA to diagnose, troubleshoot, and repair window and door products for customers across the Central Coast. You will provide a high-quality service experience, communicate clearly with customers, and document service visits using mobile tools.

The role requires hands-on experience in field service or related trades, with strong problem-solving skills and the ability to work independently.

Qualifications

• High school diploma or GED required.
• Experience in window/door service, installation, carpentry, glazing, construction, or related field (level determined by experience).
• Strong troubleshooting skills and mechanical aptitude.
• Ability to work independently and problem-solve in the field.
• Proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Comfortable using mobile devices (iPad/tablet) for documentation and scheduling.
• Basic computer skills (email, data entry).
• Valid driver’s license with a clean driving record.

Responsibilities

• Diagnose and repair window and door product issues in the field.
• Troubleshoot service concerns and determine root causes (installation, product, or performance-related).
• Perform repairs, adjustments, and part replacements.
• Serve as the primary technician on service calls, ensuring timely and professional resolution.
• Communicate clearly with customers to explain issues, solutions, and product care.
• Accurately document service visits using company systems and mobile tools.
• Follow work orders, schedules, safety protocols, and company standards.
• Maintain clean and organized service vehicles, tools, and work areas.
• Ensure customer homes and job sites are left clean and restored.
• Manage and track parts inventory as needed.
• Develop knowledge of MITER Brands product lines, installation methods, and warranty standards.

Skills

Field service

Troubleshooting

Customer service

Independent work

Hand & power tools

Mobile documentation

Communication

Problem solving

Education

High school diploma or GED

Tools

iPad/tablet

Job description

MITER Brands is seeking a skilled Field Service Technician in Simi Valley, CA to diagnose, troubleshoot, and repair window and door products for customers across the Central Coast. You will provide a high-quality service experience, communicate clearly with customers, and document service visits using mobile tools.

The role requires hands-on experience in field service or related trades, with strong problem-solving skills and the ability to work independently.