Field Service Technician - Windows & Doors

Mountain West Windows and Doors; Sandy (UT); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Bonuses

401(k)

Profit sharing

Paid time off

Training

Growth opportunities

Job summary

Mountain West Windows and Doors in Sandy, UT is seeking a Service Technician to diagnose, troubleshoot, inspect, adjust, repair, and replace window and door products at customer locations. This role provides safe, high-quality field service, supports customers and internal staff, and ensures service work is accurately documented and completed.

Responsibilities include diagnosing issues on Marvin and other products, educating customers on care, and completing work orders with precise

Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Knowledge of general construction practices and/or window and door products and components.
• Experience safely operating common power tools, including saws, pneumatic nail guns, and drills.
• Basic computer skills and ability to learn Marvin software systems.
• Strong customer-service, troubleshooting, organizational, mathematical, and problem-solving skills.
• Dependable, self-motivated, detail-oriented, and able to work independently and as part of a team.
• Professional appearance consistent with company safety, hygiene, uniform, and customer-service standards.

Responsibilities

• Diagnose product issues and perform field service and repairs on Marvin and other products.
• Replace glass and install or replace shades, blinds, muntins, screens, and related components.
• Educate customers on product care, operation, and maintenance.
• Complete service work orders and documentation, including information needed for follow-up service, billing, credits, and unresolved product or customer issues.
• Conduct job-site walk-throughs, identify items requiring correction, and complete required documentation.
• Inspect replacement parts, review service tickets for accuracy, identify needed parts, and coordinate ordering over the phone or via email through the CSR.
• Provide technical support to internal staff and follow up with customers and CSRs to resolve service concerns.
• Collect customer payments when required.
• Load and maintain the assigned service vehicle, tools, equipment, and parts.

Skills

Customer service

Troubleshooting

Power tools operation

Communication skills

Dependable and detail-oriented

Education

High school diploma or GED

Tools

Marvin software

General software basics

Job description

Mountain West Windows and Doors in Sandy, UT is seeking a Service Technician to diagnose, troubleshoot, inspect, adjust, repair, and replace window and door products at customer locations. This role provides safe, high-quality field service, supports customers and internal staff, and ensures service work is accurately documented and completed.

Responsibilities include diagnosing issues on Marvin and other products, educating customers on care, and completing work orders with precise