Regional Field Service Tech II - Windows & Doors (Paid Training)

MITER Brands; Orlando (FL); Vor Ort; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off

Dental insurance

Zusammenfassung

MITER Brands is seeking a Field Service Technician II to diagnose, troubleshoot, and repair window and door products at residential and commercial sites in Orlando, FL. You will independently perform service calls, adjustments, and part replacements with minimal supervision, while delivering a best-in-class customer experience.

You’ll communicate with homeowners, builders, and contractors, maintain inventory, document service reports on mobile devices, and mentor junior technicians as needed.

Qualifikationen

• Minimum of 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.

Aufgaben

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

Kenntnisse

Customer service

Troubleshooting

Mechanical aptitude

Communication skills

Problem-solving

Tools

Microsoft Outlook

Windows applications

Mobile service software

Jobbeschreibung

MITER Brands is seeking a Field Service Technician II to diagnose, troubleshoot, and repair window and door products at residential and commercial sites in Orlando, FL. You will independently perform service calls, adjustments, and part replacements with minimal supervision, while delivering a best-in-class customer experience.

You’ll communicate with homeowners, builders, and contractors, maintain inventory, document service reports on mobile devices, and mentor junior technicians as needed.