Field Service Technician II

Canon USA; Omaha (NE); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA is seeking a dedicated Field Service professional to diagnose and repair Canon equipment across customer sites. The role emphasizes hands-on service, adherence to Canon standards, and clear communication with customers.

You will travel as needed, participate in 24/7 shift rotations, and work within a team to ensure rapid, accurate problem resolution. This is a customer-facing position requiring reliability and technical competence.

Qualifications

• HS Diploma or GED required; 1–2 years related experience.
• Basic understanding of internet environments.
• Ability to travel with valid driver's license.
• Willingness to work in a 24/7 environment with shift/on-call duties.
• Must obtain required security/clearances as per customer.
• Ability to lift up to 50 pounds and be active >50% of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain knowledge of multiple product groups and basic troubleshooting.
• Meet and exceed customer demands with efficient, responsive field maintenance.
• Maintain all Field Service Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians.
• Provide solutions for escalated technical and customer service issues for any territory.

Skills

Customer service

Field service

Troubleshooting

Communication

Education

HS Diploma or GED

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

We’re Actively Seeking An Individual To

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We’re Looking For a Dedicated Individual With

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly rate for this role: $21.50 to $30.75 hourly.

This role is eligible for a transportation allowance.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Workstyle Description

Full-time on site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.