Field Service Technician II

Canon USA; Novi (MI); On-site; USD 29,618 - 43,725; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon USA in Novi, Michigan seeks a dedicated individual for a technical support role. The position involves diagnosing and repairing equipment, maintaining customer service excellence, and compliance with customer policies.

Qualified candidates should have a HS diploma or equivalent and 1 to 2 years of relevant experience. The role requires the physical ability to lift 50 pounds and travel. The anticipated hourly rate ranges from $21.50 to $31.74, plus transportation allowance.

Qualifications

• 1 to 2 years of related experience required.
• Basic understanding of internet environments.
• Valid driver's license and acceptable driving record necessary.
• Ability to meet customer policies including COVID requirements.
• Active physical capability required (walking, standing).

Responsibilities

• Diagnose mechanical, software, network failures.
• Service and repair equipment to Canon standards.
• Maintain technical information and provide direction.
• Meet and exceed customer demands efficiently.

Skills

Basic mechanical troubleshooting

Customer service skills

Network troubleshooting

Ability to lift 50 pounds

Education

HS Diploma, GED, or equivalent experience

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field, Shop, and on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service‑related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

Please note: this is a customer‑facing role and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

We’re Looking For a Dedicated Individual With

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly rate for this role: $21.50 to $31.74 hourly. This role is eligible for a transportation allowance.

Full‑time on site – this position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.