Field Service Technician II

Canon USA; Mechanicsburg (Cumberland County); On-site; USD 29,618 - 42,361; Full time

Job summary

Canon USA is looking for a Technical Support role in Mechanicsburg, PA. This full-time position requires diagnosing and repairing various equipment while ensuring compliance with customer protocols. Ideal candidates will have an HS diploma and 1-2 years of relevant experience.

The role involves customer interaction and technical problem-solving, requiring physical capability to lift up to 50 pounds and work efficiently in a fast-paced environment.

Qualifications

• 1 to 2 years of related experience in technical support.
• Basic understanding of internet environments.
• Ability to work in a 24/7 environment with shift work.

Responsibilities

• Diagnose basic mechanical, software, and network failures.
• Service and repair equipment to Canon standards.
• Meet customer demands with efficient maintenance.

Skills

Basic mechanical troubleshooting

Customer service skills

Ability to lift 50 pounds

Education

HS Diploma, GED, or equivalent experience

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We’re Looking For a Dedicated Individual With

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.