Field Service Technician I

Canon USA; Overland Park (KS); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Transportation allowance

Employee referral bonus

Employee discounts

Casual dress code

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA is seeking a Field Service Technician in Overland Park, Kansas, to support customers with maintenance of Canon products. This role involves reporting product issues, providing efficient maintenance, and ensuring high customer satisfaction.

Candidates should have a high school diploma, strong communication skills, and the ability to lift 50 pounds. The position offers an hourly salary ranging from $19.00 to $26.31 and various employee perks.

Qualifications

• Must successfully complete the 120-day introductory period and the PDIF new-hire class.
• Ability to take steps for security clearances required by customers.
• Active for more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient, responsive field/shop/on-site maintenance.
• Maintain performance of assigned machines.
• Ensure accurate information and record keeping.

Skills

Customer communication skills

Technical information maintenance

Ability to lift 50 pounds

Driving skills

Basic understanding of internet environments

Education

High School diploma or equivalent experience

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

In This Position, You’ll Be Accountable For

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly salary range for this role: $19.00-26.31 hourly.

This role is eligible for a transportation allowance.

What We Offer

We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.