Field Service Technician I

Canon USA; Medford (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merchandise

Job summary

Canon USA is seeking a Field Service Technician to deliver on-site maintenance and service for Canon products, ensuring high standards of customer satisfaction and reliability. You will report trends, travel as needed, lift up to 50 pounds, and complete required training and security clearances while upholding company policies and safety guidelines.

Join a team that values responsiveness, accurate documentation, and proactive problem solving to meet branch targets and support customers across

Qualifications

• High School diploma or equivalent required.
• Ability to travel with a valid driver’s license.
• Lift up to 50 pounds and stay active over 50% of the time.
• Able to obtain security/clearance as required by customers.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide on-site maintenance to meet customer demands efficiently.
• Maintain Field Service Reports and Canon property with accuracy.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines and support branch targets.
• Support branch/district metrics through quality field service.

Skills

Customer service

Documentation

Communication skills

Physical stamina

Education

High School diploma

Job description

Overview

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level that helps to achieve the branch/district’s overall metric targets.

Qualifications

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver’s license and acceptable driving record required).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

Compensation and Benefits

In accordance with applicable law, we are providing the anticipated rate for this role: $19.00–$26.31 hourly. This role is eligible for a transportation allowance.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag – a Canon welcome kit and official merchandise you can’t get anywhere else

Legal and Regulatory Compliance

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Employment Requirements

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.