Field Service Technician I

Canon Solutions America; Texas; On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) savings plan

Educational assistance

Vacation

Job summary

Canon Solutions America is seeking a Field Service Technician in Texas to provide exceptional service and maintenance for Canon-supported products. Responsibilities include reporting service issues, maintaining technical documentation, and ensuring customer satisfaction. Candidates must possess a high school diploma, a valid driver's license, and be able to lift 50 pounds. The role offers an hourly salary range of $19.00–$26.31, along with medical, dental, and other benefits.

Qualifications

• Must be able to lift 50 pounds and remain active more than 50% of the time.
• Valid driver's license and acceptable driving record are necessary.
• Basic understanding of internet environments.

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient, responsive, and accurate maintenance.
• Maintain all technical documentation and assigned property.

Skills

Customer communication

Technical information management

Maintenance skills

Education

High School diploma or equivalent experience

Job description

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Qualifications

• High School diploma or equivalent experience required.
• Basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record necessary; ability to travel as required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, including COVID‑19 vaccination and other measures relating to COVID‑19, is required.

Compensation and Benefits

We provide an hourly salary range of $19.00–$26.31 and a transportation allowance. Additional benefits include medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, vacation, and other company‑wide benefits.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All applicants must be legally authorized to work in the United States; the Company will not pursue or support visa sponsorship. All applications will be considered in accordance with applicable federal, state and local laws and regulations.