Field Service Technician I – Onsite Support & Maintenance

Canon USA; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (c

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon USA is seeking a Field Service Technician in Memphis, TN, to deliver on-site and shop maintenance of Canon-supported products, ensuring high levels of service and efficiency.

The role requires strong customer communication, the ability to travel, lift 50 pounds, and pass security clearances. You will report product failures, keep accurate service records, and help meet branch targets while upholding Canon's standards.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer communication

Travel readiness

Physical stamina

Internet fundamentals

Education

High School diploma

Job description

Canon USA is seeking a Field Service Technician in Memphis, TN, to deliver on-site and shop maintenance of Canon-supported products, ensuring high levels of service and efficiency.

The role requires strong customer communication, the ability to travel, lift 50 pounds, and pass security clearances. You will report product failures, keep accurate service records, and help meet branch targets while upholding Canon's standards.