Field Service Technician I — Install, Repair & Support (Vehicle Provided)

Scientific Games, LLC; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

PTO

Dental

Vision

Vehicle

Uniforms

Shoes

Mobile phone

Job summary

Scientific Games, LLC is hiring field service professionals to service and install lottery equipment at customer sites across Tucson and surrounding areas. No prior lottery industry experience required; comprehensive training is provided.

You will diagnose hardware and software issues, perform preventive maintenance, and deliver outstanding customer service while meeting weekly service goals. The role offers competitive pay, benefits, and opportunities to grow within a nationwide team.

Qualifications

• An understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
• On occasion climbing ladders.
• High School Diploma or equivalency.
• Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Responsibilities

• Performs client-site servicing, repair and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and service ability issues.
• Be able to work well with others in a team environment.
• Have an excellent attitude and be able to work under pressure with limited supervision.
• Shift start is at 8am no-negotiable.

Skills

Troubleshooting software and hardware

Interpersonal communication

Written communication

Customer service mindset

Self-motivation

Time management

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Job description

Scientific Games, LLC is hiring field service professionals to service and install lottery equipment at customer sites across Tucson and surrounding areas. No prior lottery industry experience required; comprehensive training is provided.

You will diagnose hardware and software issues, perform preventive maintenance, and deliver outstanding customer service while meeting weekly service goals. The role offers competitive pay, benefits, and opportunities to grow within a nationwide team.