Field Service Technician I

Canon USA; Dedham (MA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon USA is seeking a Field Service Technician to deliver excellent service and maintain Canon-supported products across customer sites in Massachusetts, aligning with Service and Parts Standards to ensure high customer satisfaction.

This full-time, on-site role offers competitive hourly compensation and benefits, with responsibilities including on-site maintenance, on-site issue resolution, and careful documentation of service activities for performance tracking.

Qualifications

• High school diploma or equivalent required.
• Understand internet environments; complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Willingness to travel; valid driver's license and acceptable driving record.
• Must obtain security/other clearances required by customers to enter premises.
• Ability to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Ability to travel

Lift 50 pounds

Valid driver's license

Security clearance required

Education

High School diploma or equivalent

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

We are providing the anticipated rate for this role: $19.00 - $26.31 hourly.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits

• Employee referral bonus
• Employee discounts
• ‘Dress for Your Day’ attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full‑Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Legal and EEO Statements

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All referenced product names, and other marks, are trademarks of their respective owners.