Field Service Technician I

Canon U.S.A., Inc.; Irving (TX); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Transportation allowance

Job summary

A leading imaging and printing solutions provider is seeking a Field Service Technician to provide excellent customer service and maintain Canon products in Irving, TX. The ideal candidate will possess strong communication skills, a high school diploma or equivalent, and the ability to lift 50 pounds. An acceptable driving record and travel eligibility are also required. The role offers a competitive hourly salary ranging from $19.00 to $26.31 and includes a transportation allowance.

Qualifications

• Hold a high school diploma or equivalent experience.
• Valid driver's license with acceptable driving record.
• Must be able to lift 50 pounds and be active.

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient maintenance to meet customer demands.
• Maintain all technical information and reports.

Skills

Customer communication skills

Maintenance skills

Ability to lift 50 pounds

Education

High school diploma or equivalent

Job description

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA wants to hear your story. We are actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Location

Field Service Technician I – Irving, TX (Canon U.S.A., Inc.)

Job Details

Requisition ID: 33983 | Category: Field Service | Position Type: Full-Time | Workstyle: Full-Time On Site

Responsibilities

• Report product failure trends and serviceability issues with accurate documentation and record keeping.
• Provide efficient, responsive, and accurate Field/Shop/on-site maintenance to meet customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance to help achieve branch/district overall metric targets.

Qualifications

• Hold a high school diploma or equivalent experience.
• Basic understanding of Internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license with an acceptable driving record; ability to travel.
• Required to obtain all necessary security and/or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Eligibility for travel and travel reimbursement if required.

Salary and Benefits

Hourly salary range: $19.00‑26.31. The role is eligible for a transportation allowance.

EEO & Legal

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.