Field Service Technician I

Canon USA; Roseland (NJ); On-site; USD 39,520 - 54,604; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit / merch

Job summary

Canon USA in Roseland, NJ is seeking a Field Service Technician to deliver exceptional service and perform on-site maintenance of Canon-supported products, in line with our Service and Parts Standards.

This full-time role requires travel, physical stamina, and the ability to obtain required clearances. You will contribute to branch metrics while providing responsive, accurate service and strong customer communication.

Qualifications

• High School diploma or equivalent required.
• Basic understanding of internet environments.
• Ability to travel with valid driver's license and clean driving record.
• Must obtain security/clearance as required by customers.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive, and accurate field/shops/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines.
• Contribute to branch/district metric targets.

Skills

Travel ability

Basic internet knowledge

Physical stamina

Education

High school diploma

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

We are providing the anticipated rate for this role: $19.00 - $26.31 hourly.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits

• Employee referral bonus
• Employee discounts
• ‘Dress for Your Day’ attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full‑Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Legal and EEO Statements

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All referenced product names, and other marks, are trademarks of their respective owners.