Field Service Technician I

Canon Solutions America; Grants Pass (OR); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon Solutions America is seeking a Field Service Technician based in Grants Pass, Oregon. This role focuses on delivering high-quality service and routine maintenance on supported products. Ideal candidates should have a high school diploma and excellent customer service skills.

The position requires full-time on-site work and involves reporting service issues, maintaining records, and providing efficient maintenance. Hourly pay ranges from $19.00 to $26.31.

Qualifications

• Possess a basic understanding of internet environments.
• Ability to travel with a valid driver's license.
• Must complete the 120-day introductory period.

Responsibilities

• Reporting product failure trends and serviceability issues.
• Providing efficient, responsive, and accurate maintenance.
• Maintaining all technical information and Field Service Reports.

Skills

Customer communication skills

Ability to lift 50 pounds

Basic understanding of internet environments

Education

High School diploma or equivalent

Job description

About the Role

As finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - $26.31 hourly. This role is eligible for a transportation allowance.
• You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.