Field Service Tech - HFFS & Tray Sealing Equipment

Ossid LLC; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ossid LLC, a ProMach division in Rocky Mount, NC, seeks a skilled Service Technician to support customers across the lifecycle of form fill seal and tray sealing equipment. You will provide technical guidance, perform installations, FATs, upgrades, and field service to optimize efficiency and cost‑effectiveness.

Minimum 5 years of experience in technical support or servicing electro‑mechanical systems is required.

Qualifications

• Minimum 5 years of experience in technical support, machinery assembly, or servicing electro‑mechanical systems.
• Willingness to travel up to 25% (primarily domestic).
• Strong interpersonal and customer service skills.
• Mechanical and electrical proficiency, with hands‑on assembly and automation experience.
• Strong troubleshooting and independent decision‑making skills.
• Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.

Responsibilities

• Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem‑solving.
• Ensure equipment meets inspection, testing, quality, and operational standards.
• Lead or supervise customer personnel during equipment installation, integration, and service activities.
• Diagnose and resolve equipment discrepancies.
• Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements.
• Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions.
• Collaborate with Operations to resolve customer inquiries and provide timely technical support.
• Partner with Sales and Engineering to address installation, integration, and service‑related issues.
• Conduct final assembly, quality testing, and shipment preparation for new equipment.
• Prepare detailed trip reports documenting equipment status, service performed, and potential parts or upgrade opportunities.

Skills

Interpersonal skills

Customer service

Mechanical proficiency

Electrical proficiency

Hands-on assembly

Automation experience

Troubleshooting

Independent decision-making

Measuring instruments

Engineering drawings

CAD: SolidWorks

CAD: AutoCAD

Travel willingness

Tools

SolidWorks

AutoCAD

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Ossid is seeking a skilled Service Technician to support our customers throughout the full lifecycle of our machinery. As a subject‑matter expert, you will provide both technical guidance and hands‑on support for horizontal form fill and seal (HFFS) and tray sealing equipment. This role requires problem‑solving, innovation, and a commitment to helping customers optimize their operations for efficiency and cost‑effectiveness. Reporting to the HFFS Product Line Manager, you will be responsible for machine assembly, factory acceptance testing (FAT), field installations, upgrades, and emergency service.

Do you enjoy hands‑on work? Do you like solving puzzles? Are you motivated by seeing your contributions come to life? Our manufacturing team specializes in supporting the lifecycle of our machines and products. Our team is dedicated to consistency, fit, finish, machine integrity, and manufacturing excellence. Do we have your attention? Keep reading.

Ossid, based in Rocky Mount, NC, is a manufacturer of high‑speed tray packaging, weigh/price labeling equipment and form fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods. Ossid is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide.

Does this work interest you? Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem‑solving. Ensure equipment meets inspection, testing, quality, and operational standards. Lead or supervise customer personnel during equipment installation, integration, and service activities. Diagnose and resolve equipment discrepancies. Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements. Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions. Collaborate with Operations to resolve customer inquiries and provide timely technical support. Partner with Sales and Engineering to address installation, integration, and service‑related issues. Conduct final assembly, quality testing, and shipment preparation for new equipment. Prepare detailed trip reports to document equipment status, service performed, and potential parts or upgrade opportunities.

What’s in it for you?

There’s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Minimum 5 years of experience in technical support, machinery assembly, or servicing electro‑mechanical systems. Willingness to travel up to 25% (primarily domestic). Strong interpersonal and customer service skills. Mechanical and electrical proficiency, with hands‑on assembly and automation experience. Strong troubleshooting and independent decision‑making skills. Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics. Ability to manage multiple tasks simultaneously. Familiarity with CAD tools such as SolidWorks and AutoCAD.

Pro Mach, Inc. We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! More career opportunities to consider! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along withourcorevalues, drives us to performwithpassion, accountability, and proactive problem‑solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistencyandexcellence in everythingwedo. Whenyoujoinourteam, you're not just taking a job; you're becomingpartofsomethingthatlasts.