Field Service Tech - HFFS & Tray Sealing Equipment

Ossid; North Carolina; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Paid time off and retirement plan with

Company match

Job summary

Ossid is seeking a skilled Service Technician to support customers through the full lifecycle of HFFS and tray sealing equipment. You will provide technical guidance, perform FATs, installations, upgrades and emergency service, reporting to the HFFS Product Line Manager.

Based in Rocky Mount, NC, this role requires up to 25% travel, strong problem-solving skills and the ability to build lasting customer relationships while ensuring quality and efficiency.

Qualifications

• Strong troubleshooting and field service experience.
• Excellent customer service and interpersonal skills.
• Ability to read and interpret engineering drawings and schematics.

Responsibilities

• Troubleshoot, repair, assemble, install and integrate complex machinery.
• Lead or supervise customer personnel during installation and service activities.
• Prepare detailed trip reports documenting status and opportunities.

Skills

Troubleshooting

Customer service

Independent problem solving

Electrical/mechanical aptitude

Reading drawings

Tools

SolidWorks

AutoCAD

Job description

Job Overview

Ossid is seeking a skilled Service Technician to support our customers throughout the full lifecycle of our machinery. As a subject‑matter expert, you will provide both technical guidance and hands‑on support for horizontal form fill and seal (HFFS) and tray sealing equipment. This role requires problem‑solving, innovation, and a commitment to helping customers optimize their operations for efficiency and cost‑effectiveness. Reporting to the HFFS Product Line Manager, you will be responsible for machine assembly, factory acceptance testing (FAT), field installations, upgrades, and emergency service.

Location

Rocky Mount, NC

Responsibilities

• Troubleshoot, repair, assemble, install and integrate complex machinery, applying advanced technical knowledge and independent problem‑solving.
• Ensure equipment meets inspection, testing, quality and operational standards.
• Lead or supervise customer personnel during equipment installation, integration, and service activities.
• Diagnose and resolve equipment discrepancies.
• Build and maintain strong customer relationships, identify improvement opportunities and recommend product enhancements.
• Interpret engineering drawings, wiring schematics, specifications, manuals and technical instructions.
• Collaborate with Operations to resolve customer inquiries and provide timely technical support.
• Partner with Sales and Engineering to address installation, integration and service‑related issues.
• Conduct final assembly, quality testing and shipment preparation for new equipment.
• Prepare detailed trip reports to document equipment status, service performed and potential parts or upgrade opportunities.

Qualifications

• Minimum 5 years of experience in technical support, machinery assembly or servicing electro‑mechanical systems.
• Willingness to travel up to 25% (primarily domestic).
• Strong interpersonal and customer service skills.
• Mechanical and electrical proficiency with hands‑on assembly and automation experience.
• Strong troubleshooting and independent decision‑making skills.
• Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.
• Ability to manage multiple tasks simultaneously.
• Familiarity with CAD tools such as SolidWorks and AutoCAD.

Benefits

Total compensation includes salary, comprehensive medical/dental programs, life insurance, generous paid time off and a retirement savings plan with company match. There is no waiting period for benefits – you are eligible on your first day of employment.

EEO Statement

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.