Field Service Technician: Fiber Internet Installations

Ripple-Fiber; Gastonia (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Competitive pay

Job summary

Ripple Fiber is hiring a Field Service Technician to install, maintain and repair Ripple Fiber equipment at customer sites in the WNC market. The role emphasizes delivering top-tier customer service while ensuring reliable home and business networks.

You will handle last mile network tasks, troubleshoot faults, document network changes, and assist with escalations. The job requires physical work and flexibility for after-hours support.

Qualifications

• Must have a valid state driver’s license and safe driving record.
• Experience in customer service, construction, electrical, technical or related field is a plus.
• Lift and move up to 60 lbs., work in confined spaces.
• Ability to work evenings, weekends, overtime and be available for emergencies.

Responsibilities

• Managing all last mile and access equipment for in-home and business networks.
• Fault finding to resolve complaints and monitor network performance.
• Create and maintain network documentation and use monitoring tools to troubleshoot areas.
• Assist with escalations to 2nd line support and configure/bootstrap broadband services (Wi‑Fi routers, smart home devices).
• Route fiber optic drops from termination box to router location and connect home devices to Ripple Fiber network.

Skills

Driver's license

Customer service

Troubleshooting

Hand tools

Electrical knowledge

Tools

Hand tools

Mobile devices

Job description

Ripple Fiber is hiring a Field Service Technician to install, maintain and repair Ripple Fiber equipment at customer sites in the WNC market. The role emphasizes delivering top-tier customer service while ensuring reliable home and business networks.

You will handle last mile network tasks, troubleshoot faults, document network changes, and assist with escalations. The job requires physical work and flexibility for after-hours support.