Field Service Technician (1970)

Ripple Fiber; Gastonia (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ripple Fiber is seeking a Field Service Technician to install, maintain, and repair our fiber equipment at customer sites in Gastonia, NC. You will ensure high-quality service and minimal downtime while following company standards.

This role requires a valid driver's license, ability to use hand tools and mobile devices, and a willingness to work evenings, weekends, and holidays. You will collaborate with customers to connect their home or business networks to Ripple Fiber.

Qualifications

• Requires valid driver's license and a safe driving record.
• Able to operate hand tools and handheld mobile devices.
• Experience in customer service, construction, electrical or related field is a plus.
• Willingness to work evenings, weekends, overtime and holidays.

Responsibilities

• Install, maintain, and repair Ripple Fiber equipment in accordance with customer requirements and company standards.
• Manage last mile, in-home and business networks.
• Troubleshoot using network performance tools and fault-find to resolve issues.
• Create and maintain network documentation.
• Assist with escalations (2nd line support) to resolve end-user issues.
• Assist customers in connecting home or business devices to the Ripple Fiber network.

Skills

Valid driver's license

Hand tools operation

Customer service experience

Flexible schedule

Wire color identification

Job description

Job Details: Job Location: WNC Office - Gastonia, NC 28053, Field Service Technician | Ripple Fiber

We are seeking a Field Service Technician to join our growing team in the WNC Market.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities

• Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
• Fault Finding to resolve complaints.
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices.
• Routing of a Fiber Optic drop cable from a termination box to a router's location.
• In-Home and business network to connect clients.
• Assist customers in connecting their home devices to the Ripple Fiber network.

Qualifications

Skills Required

• Must have a valid state driver's license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience working in customer service, construction, electrical, technical or related field is a plus.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Be available for overtime, emergency call outs and holiday work.

Physical Demands

• Lift and move up-to 60 lbs. - some of our ladders weigh 50-60 lbs.
• At times work in small spaces or lofts (up to 28 ft.).
• Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.