Fiber Field Service Tech - Install, Repair & Support

Ripple-Fiber; Lexington (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Job summary

Ripple Fiber in Lexington, SC seeks a Field Service Technician to install, maintain, and repair Ripple Fiber equipment at customer sites, ensuring the highest level of service. You will manage last mile connections, troubleshoot with network tools, and document work while training customers on devices.

This role requires flexibility, including evenings and weekends, and offers competitive pay and benefits. Join a community-focused team delivering fast fiber internet and supporting residents and

Qualifications

• Must have a valid state driver’s license and safe driving record.
• Ability to operate hand tools and handheld devices.
• Experience in customer service, construction, electrical, technical or related field is a plus.
• Clean driving record.
• Work a flexible schedule including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Be available for overtime, emergency call outs and holiday work.

Responsibilities

• Manage all last mile (Drop and in home and business networks) and the Access and in home and/or business equipment.
• Fault finding to resolve complaints.
• Create and maintain network documentation.
• Use monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configure, maintain, troubleshoot, and install broadband services such as Wi-Fi routers and smart home devices.
• Route a fiber optic drop cable from a termination box to a router location.
• Assist customers in connecting home devices to the Ripple Fiber network.

Skills

Valid driver’s license

Safe driving record

Hand tools

Mobile devices

Customer service experience

Flexible schedule

Wire & cable identification

Pre-employment assessments

Overtime availability

Job description

Ripple Fiber in Lexington, SC seeks a Field Service Technician to install, maintain, and repair Ripple Fiber equipment at customer sites, ensuring the highest level of service. You will manage last mile connections, troubleshoot with network tools, and document work while training customers on devices.

This role requires flexibility, including evenings and weekends, and offers competitive pay and benefits. Join a community-focused team delivering fast fiber internet and supporting residents and